FAQ: The Ruins Of Glendale Village - Tabletop Gaming Terrain $25!
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

How much is shipping within the United States?

Based on the weight of roughly 2lbs per set we've been given these quotes from the USPS:

Novice Level = $10-15 (depending on if we can use a regional flat rate box or not) Apprentice Level = $20 (shipped in a large non flat rate box) Expert Level = $25 (shipped in a large non flat rate box) Master Level = $30 (shipped in a large non flat rate box) Grand Master Level = $35 (shipped in a large non flat rate box)

Last updated: November 04, 2017 10:23

How much is shipping to Canada?

Based on the weight of roughly 2lbs per set we've been given these quotes from the USPS and UPS:

Novice Level = $25 (shipped USPS first class) Apprentice Level = $30 (shipped UPS Standard) Expert Level = $35 (shipped UPS Standard) Master Level = $40 (shipped UPS Standard) Grand Master Level = $45 (shipped UPS Standard)

Last updated: November 04, 2017 10:23

How much is shipping to the UK and EU?

We are working with Hayland Terrain to handle our UK and EU production and fulfillment. The sets you'll receive are only slightly different from the ones produced in the US. Specifically the unpainted sets will be white instead of gray. For those of you receiving painted sets, Hayland Terrain will be using the exact same painting techniques and paint colors as the US production facility. The reason we are partnering with Hayland Terrain to produce and fulfill the UK and EU pledges is the massive reduction in shipping costs.

UK Backers should expect to pay $20 for any orders up to 10KG EU backers should expect to pay $25 for any orders up to 10KG

Each sets is around 1KG so unless you're ordering more than 10 sets, you should expect to pay the amounts stated above.

Last updated: October 26, 2017 20:03

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://the-ruins-of-glendale-village-tabletop-gaming-terrain.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

Contact Us